Contacts: from the first email to the act — four steps

Write to hello@vc-lab.io or Telegram @vcl4b — we reply within one business day and send an estimate in one or two days, free of charge. Below is what happens next, which documents are needed and how payment from another country works.

Channels

• Email: hello@vc-lab.io — for requests, documents and everything that should stay in writing.
• Telegram: @vcl4b — for quick questions and calls.
• Address: Tashkent, Uzbekistan; work with clients is remote.
• Hours: the Tashkent business day, extended to clients' time zones by agreement.

What happens after the email

1. A 20–30 minute call: we go through the product, markets, timing and what hurts most. No documentation is fine — we will define the scope ourselves.
2. Scope and estimate within one or two days: what is included, what is not, which deliverables, which timelines. The estimate is free.
3. Contract: subject, deliverables, response times, acceptance procedure, access. Testing, localization and support in one contract; automation in a separate one.
4. Start: access to the tracker and stands, the first iteration, weekly reports, an act on completion of the stage.

Payment and documents

The contract is with VC LAB MChJ, Tashkent. Payment — in USD, EUR or RUB to an account in Uzbekistan, by invoice. Closing documents — a bilingual invoice and act, matching the currency control requirements of your country. For clients from Russia, testing, localization and support create no VAT agent obligations; we go through the details with your accountant before signing.

• One-off work — a fixed estimate from the test plan.
• Release support — a volume in days per month, the first month on actuals, then a rate.
• Localization — by word count with repetitions discounted; LQA — by hours per language and device.
• Support — by request volume and coverage hours.

What to prepare for the first call

Nothing mandatory. Useful: a link to the product or test stand, the list of markets and languages, upcoming release or promotion dates, the tracker the team works in. If there are requirements or documentation — send them; if not, we will build the scope from the product.

Confidentiality

Everything you send before the contract stays between us: an NDA is signed on request before the first call. Access to systems is granted to separate accounts with minimal rights and revoked after completion. Deliverables are stored in your systems so they remain with you after the contract ends.